41 clinics hit the same booking problem
$639k at stake
$371k from customers, $268k in open deals
- Northmere Family Medicinefirst to ask$4k ARR
- Oakhaven Pediatrics$11k ARR
- Kestrel Orthopedics$96k open deal
- and 38 more clinics
AI product management for B2B teams
Build whatyour customerswant to pay for.
Zentrik reads your sales calls, support tickets and research, then ranks your backlog by what customers ask for and the revenue behind it.
Keep learning from customers as you build.
Online booking software for clinics
Different words, one need
Online booking ignores each clinic’s own rules
A first visit needs longer, a scan needs a referral, a sick child can’t take a check-up slot. Online booking offers every patient the same slots.
“New patients keep booking 15-minute slots, but a first visit takes 30.”
Northmere Family Medicinefirst to ask
“Every location has its own rules. Can yours handle that?”
Three ways to fix it
3 ways to solve it
revenue behind eachALet each clinic set its own booking rules$639k
BMake every first visit 30 minutesPediatrics and physical therapy need shorter visits$151k
CTurn off online booking for new patients$19k
Tried with six front desks before anyone builds it
Idea A, tried with 6 front desks
3 days“Would this slow your front desk down?”
- NorthmereNo
- OakhavenNo
- TidewellNo
- ClearlineNo
- LindenNo
- FernhillNo
None found it slower. 4 asked for a call-back when a rule blocks a patient, so it was added.
Committed, with the why attached
Booking rules per clinic
PEL-812- PEL-813Rules by visit typeDone
- PEL-814Referral before booking a scanDone
- PEL-815Request a call backIn review
PR 2318 merged · 2 of 3 stories doneGitHub integration
“New patients keep booking 15-minute slots”
In the brief your team and coding agents readfirst to ask
Shipped, and the docs changed with it
Online booking › Booking rules
Shipped in 4.8.0Product docs · Booking rules
Patients see the same appointment slots at every clinic.
Each clinic sets its own rules by visit type: length, new or returning patient, referral needed.
Updated with itHelp articleRelease noteAgent brief
Then the clinics say what changed
2 weeks after release
What shippedGitHub integration
- PR 2318 merged into 4.8.0
- PEL-813 and PEL-814 closed by the merge
- PEL-815 still in review
How it is usedPostHog integration
4%of new-patient bookings fixed by phone
Daily since release, down from 23%
What came back14 replies
- Thanks: 9, 64%
- Questions: 3, 21%
- Issues: 2, 14%
9 thanks3 questions2 issues
“No more rebooking calls. Thank you!”
Northmere Family Medicinesame clinic
“Per-location rules sealed it.”
Kestrel Orthopedics$96k deal won
Each reply is new feedback, and the loop starts again.
Keep the customer reason with the work.
Zentrik sits between the tools you already use. Customer words come in, the reason goes out with the work, and what ships comes back as new feedback.
- CustomerFeedback
Calls, tickets and research come in whole, with the customer’s words kept.
- ProductBacklog
Your ideas and plans, so new feedback lands on what you already track.
- AccountContext
Accounts and revenue, so every need carries who asked and what’s at stake.
- UnderstandNeeds
Repeated asks become one need, with the quotes and accounts behind it.
EvidenceInsightsOpportunities - ChoosePriorities
Ideas ranked by the revenue behind them, then tested with customers.
IdeasStudiesInitiatives - ManageDelivery
Reviewed scope and the customer’s reason go to the people and agents who build it.
- LearnAfter release
Usage and replies come back as new feedback, and the loop starts again.
- Back to customer feedback
Product shouldn't be about tickets.
Teams evaluating Zentrik tend to react to the same thing: it removes planning drag without breaking product judgment.
Zentrik eliminates the grind of backlog prep—reducing 90% of the time spent on stories, acceptance criteria, and prioritization.
It made me say 'it was about time!' PMs haven't been getting the fancy tools like Copilot, which programmers have been enjoying for years.
Zentrik could completely change product management, reducing planning time from weeks to minutes.
If a product isn't immediately useful, I won't come back. Zentrik gets this—it delivers fast, practical value without complexity.
No boring loading screens. It actively explains its process, making it feel like a truly interactive planning assistant.
When I used Zentrik, it really felt like the 'right way' to make use of AI.
Zentrik eliminates the grind of backlog prep—reducing 90% of the time spent on stories, acceptance criteria, and prioritization.
David CopelandDirector of Product, Livingston InternationalIt made me say 'it was about time!' PMs haven't been getting the fancy tools like Copilot, which programmers have been enjoying for years.
Kaan KabalakProduct Manager, Witful VisionZentrik could completely change product management, reducing planning time from weeks to minutes.
Sherry BrownStrategic Product Management LeaderIf a product isn't immediately useful, I won't come back. Zentrik gets this—it delivers fast, practical value without complexity.
Brandon HuntProduct Manager AI/ML, LuxeTechNo boring loading screens. It actively explains its process, making it feel like a truly interactive planning assistant.
Malvika PandeySenior Product ConsultantWhen I used Zentrik, it really felt like the 'right way' to make use of AI.
Akhil Yash TiwariSenior Product Manager, Magicbricks
Build with your customers. Bring your team.
Start with one backlog, idea, or brief. Share the customer findings and agreed next steps with your team.
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What your team can try, review, and build on.
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